Spa Etiquette

Spa Etiquette 2020-04-28T21:06:41+00:00


Spa Etiquette

We really want you to get the most from your experience at The House Beauty Spas. The guidelines below will help you to achieve this. 

First visit

To ensure you receive all your valuable treatment time we ask you to arrive fifteen minutes prior to your appointment to allow us to record your spa needs and details.

Late arrival

As a courtesy to all our guests we do operate a prompt appointment schedule. A late arrival may mean that your treatment time is reduced, but you may still be charged the full price of the treatment.

Appointment Times

Please note all beauty treatments include a short turnaround time. This allows for a consultation and dressing. Data Security – Personal details taken from clients will be kept secure in the strictest confidence.

Cancellation Policy

We understand circumstances may arise that are unavoidable and cancelling your appointment may be necessary. If you cannot keep your appointment we require 24 hours’ notice to cancel or reschedule single appointments. Less than 24 hours will result in 50% charge and less than 12 hours will result in full charge of treatment price.

For spa pamper packages we require a 50% deposit to secure the booking which is non-refundable for appointments that change or cancel within 48 hours’ notice.

Advisory Medical Information

In order for us to advise you on the correct treatments, could you please make us aware of any pre-existing medical conditions that may affect your treatment options at the time of booking.

Please inform the spa if you are pregnant as we offer specially designed treatments for expectant mothers. Please note pregnant clients must be 14 weeks and over before they can have some spa treatments.

If you have had treatment for cancer in the last 5 years or are currently having treatment for cancer it is essential to inform our receptionist when booking as your treatment will need to be with a specialised trained oncology therapist and is subject to availability on certain days. Currently only available at our Mather Avenue spa.

Doctors Approval

Doctor’s approval will be required for clients with high or low blood pressure, heart conditions, epilepsy, diabetes or cancer.

Personal Needs

Your Spa Therapist will complete the consultation process with you to ensure your visit to The House Beauty Spa is personally tailored to your requirements. Throughout the treatment your body will be modestly covered at all times. A robe, towels and disposable underwear are available as required. Please bring suitable footwear for going home i.e. open toed footwear for freshly painted toenails. Nearly all of our treatments require the removal of jewellery. Please ensure you have all your valuables before leaving the premises as we cannot be held responsible for lost items.

Please bring suitable footwear for going home i.e. open toed footwear for freshly painted toenails.

Mobile Phones

To make the most of your Treatment time and to respect other guests, we kindly request that mobile phones are switched off at all times.

Age Requirements

Spa guests must generally be 18 years of age and over to enjoy our spa treatments. Due to strict Health & Safety regulations and the relaxation of our other guests we cannot accommodate babies or children less than 12 years of age in the treatment rooms or relaxation areas. Any treatments for clients under 18 years of age require an appropriate adult to be present.


Deposits are required with some treatments and at certain times of the year. You will be advised of this at the time of booking.

Products and Treatments

The House Beauty Spa uses only genuine products from authentic companies, our staff are fully qualified to perform all of the treatments we offer. Each therapist undergoes annual refresher training with each brand we use to make sure that we are up to date will all of the latest practices.

Pamper Packages

We restrict the numbers at any one pamper package to 4 people.

Gift Vouchers

Gift vouchers are available for all of our treatments and spa packages. Should you not be able to decide on a treatment we can leave the choice open by putting an amount. Please note gift cards are valid for 6 months. When a Pamper package is booked with a gift voucher the gift voucher number will be taken and at the time of booking the gift voucher will be discounted by the 50% deposit which may be non-refundable – please refer to cancellation policy.

Gifts to Purchase

We hope you enjoy your treatments at The House Beauty Spa. If you wish to purchase any of the products used during your time at The House Beauty Spa we offer very attractive discounts and loyalty schemes. Please enquire at reception.

Promotions and Offers

To keep up to date with our monthly offers, seasonal pamper, new treatments and events you may like to follow us on Facebook and Twitter.

Opening Hours

The schedule can be modified without previous notice.


Smoking is not permitted anywhere within The House Beauty Spas or their grounds.